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Online invoice displaying "LATE" when Due Upon Receipt is selected
It appears that the online invoice is immediately displaying “LATE” when Due Upon Receipt is selected as an option.
This is confusing to my clients when they have just received the invoice.
Is this expected behavior in the application? Is there a way to modify it?
The Late stamp is applied to invoices whenever they pass the due date and remain unpaid. So if you select Due Upon Receipt and a day passes without it being paid, then the invoice will be marked as late.
If you would like to extend your due date (and if the 15-day option is too much), you can select Custom when assigning a due date and pick a date that suits you.
Thanks for using Harvest!
Yes, the big red Late stamp is a little harsh when a client receives an invoice that is due upon receipt. I actually just had a client say it was obnoxious, and I was a little embarrassed. I wish there was a more subtle way to indicate this, like a line of text below the due date that says “This invoice is currently past due.” Much more refined, no?
Thanks for the feedback! Currently, Late stamps appear whenever an invoice is past due.
As a workaround (if the 15-day payment term option is too long) then we recommend using the Custom option and setting a customized due date. For example, if you select Custom and then choose a date 7 days in the future, then the Late stamp won’t appear until the invoice goes past due.
I hope that helps!
Totally agree- the ginormous “LATE” stamp is super annoying and makes me feel like a total prick. I want to bill as “Due Upon Receipt” but wish I could just disable the stamp all together.
It would be nice if there was a second drop down similar to this:
“Mark this payment ‘LATE’” when:
– 15 days past due date
– 30 days past due date
– 45 days past due date
– Custom
Again, the best way to go about this is to use the Custom due date option. For example, if your actual payment terms are 24 hours, then you could enter a due date for the following day. I hope that helps!
Personally, when “Due upon Receipt” is selected I don’t want the webinvoice to say LATE until I’ve sent a reminder.
Because of this I can’t use Due Upon Receipt even though it’s the billing method I want to use, so I end up setting it to Net 15 (which is my normal grace period), however of course now everyone has started paying on the 15th day :(
I have the same issue as jb510 in the above post when using either Net 15 or setting a custom due date.
It seems that if we just had the ability to disable the big image from appearing, then it would solve a lot of these problems.
Can this be a feature request?
Sure! For feature requests, please email your request to support@harvestapp.com and we’ll add it to the list. Thanks!
I’ve been using Harvest for about 2 months now and for the third time a client has expressed their annoyance of the LATE stamp. I think they are justified as if payment is due on delivery then surely it is not immediately late as they haven’t even seen it yet.
By putting a custom due date on the invoice means that you will in all likelihood not get paid until that date.
For the time being the work around I use is to attach this message when sending the invoice:
“Apologies in advance for the big red “Late” stamp on this invoice. It is a quirk/bug in my invoicing software which I hope their software developers will fix in the near future."
Please, please, please add an option to turn this off or at least control its behavior a little but better. These days it is hard enough to get paid without annoying a customer right as they’re about to put their hand in their pocket! The alternative of a later due date is just as bad.
Best Regards,
Oisin
Thanks, Oisin. I’ll add your vote and thoughts to our feature request list for Late stamps. I hope that helps!
For future feature requests, please contact us at support@harvestapp.com. Thanks!
