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Be Kind, Be Helpful
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Harvest fails as it helps you succeed
I love harvest and think it’s great. However, I’d like to publicly mention that as Harvest helps a company succeed (more clients, more & bigger projects, more employees, etc.), it really starts to fail in many ways:
- I can’t find invoices easy.
- I can’t (really) report on invoices (e.g. by project, PO, etc.)
- I can’t easily look at the same report, but cycle through people.
- I can’t manage my billing rules for many different customers/projects (e.g. fixed cost, billing period, etc.)
- I can’t track customer POs for work (no way to easily manage big T&M projects where customers send multiple POs for the same project)
- I can’t set up recurring invoices that suck in time entries
- I can’t set up recurring expenses
- I can’t set up different roles/permissions aside from Admin & Project Manager.
It’s great that the Harvest team wants to help small businesses track time, but what happens when those small businesses become medium sized businesses? Is the solution for us to spend $30k per year on SAP instead of $1.2k per year on Harvest? It would seem to make good business sense that Harvest should offer more ERP-like features at a higher price to growing firms.
But that’s just my 2 cents.
Thanks for the list, Jim!
The only thing I can say here is that we hope to have a better system in place for roles and permissions by Summer. Everything else you have there – make sense and they’re on our long list of improvements to bring to Harvest.
You’re welcome, Shawn. Thanks for taking my tough love in good spirit — I think that solving these big/tough problems could be a great opportunity for Harvest.
And, improved permissions will be great is eagerly awaited! Just yesterday, we had a junior engineer (a new hire) approving timesheets (bad), because we made him a PM of a few projects only so that he could be able to add/remove other engineers to/from the project easily (good). As we grow, it gets harder and harder to communicate our “conventions” (work arounds to feature limitations) to everyone in the company. This leads to lots of problems like the one I just described.
Thanks, again, for your dedication to creating an ever-better product.
-Jim