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Can't send invoice to customer if it's a draw against a retainer

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I just created an invoice against a retainer. I noticed that its status was immediately “Paid”. And, when I look in the list of Invoices, it’s way down on the bottom with all the other paid invoices. Now, what feels broken to me is that this invoice was never actually sent to the customer. So, I now want to send the customer the invoice along with a comment that it’s a draw against the retainer and that no payment is due. However, Harvest doesn’t seem to have any feature that makes it easy for me to send this sort of notification. In fact, since Harvest automagically marks the email as paid (and I can’t unmark it as paid) there’s no way for me to “Send Invoice”. All I can do is “Send Thank-You”. I don’t really want to send a Thank-You note to my customer for a payment — they didn’t make a payment. I generated an invoice for which no payment is due. The worklow seems a bit broken to me.

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Thanks, @Jim – We mark the invoice as paid since it’s automatically drawn from the retainer, and we want to save you the work of having to manually mark it as paid. Since you have to use the Send thank you form to send your client a copy of the retainer invoice, I’d just change the subject and content of that email to match the situation (as you outlined). We don’t have any plans to revamp this flow, but I can add your comments to the feature request list. Cheers!

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Hi, I have the same issue with retainers so I started a discussion suggesting a solution for this, have a look: http://forum.getharvest.com/forums/feature-requ...

Pedro

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Hi @Pedro,

Thanks for your suggestion on that. I’ve added it in as a feature request to allow custom messages for invoices drawn from retainer.

 

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