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Android app stopped syncing expenses
I’ve used the Android app for Harvest for the past 5 months or so. About 1.5-2 months ago, when I enter expenses, sometimes I get an error message in the app saying a particular expense didn’t sync. However, if I look via the web browser, it did sync. Sometimes, though, the expense picture/attachment doesn’t sync – only the other details sync.
Also, when I exit the app and go back in later, it NEVER will show any entered expenses, even though there are.
This is really frustrating! I LOVE the app, as do others in my company. We even have ‘races’ at lunch to see who can snap a pic of their receipt and enter it first on our phones. However, with this problem, the app is becoming a pain to use.
I’ve tried deleting the app from my phone and reinstalling it, multiple times. No help. I’ve tried entering an official support request to Harvest, but they haven’t been any help, either, claiming they outsource their Android app development, so it is out of their hands.
Anyone else experiencing these types of issues? Any other ideas to try?
Thanks in advance,
Karl
Hi Karl,
You’re definitely not alone in this, I’ve heard a few reports of Android expense problems through support. Occasionally, and uninstall/re-install of the app will help, but sometimes it won’t.
We are looking at doing an update to the app. We’ve made quite a few changes with the iPhone app recently and improved syncing in it a great deal — which we’re looking at now rolling into the Android app. I don’t have an exact timeline though, unfortunately, but stay tuned!
Thanks, John. At least someone is admitting it isn’t just me! :-) My entire company uses Harvest, and most of us submit via our phones. We are about 1/2 Android and 1/2 iPhone users, so if we can’t get this fixed soon, we may have to look at other solutions that will work on all of our phones.
Any ideas as to what caused it to suddenly stop working? Is it something with my account? (It doesn’t appear to be my phone, as that hasn’t changed, or the app, which I’ve deleted and reinstalled multiple times.) It appears to be an issue with either the Harvest server, or something specific that has gotten corrupted in my account, perhaps?
I do occasionally see an empty rounded box that comes up for a few seconds. it looks like a popup message box, just with no message in it. I’m thinking it is trying to give me an error message with more details about the “sync problem”, but it doesn’t have any…?
Thanks,
Karl
Thanks Jon for your explanation. I’ll wait for that changes to become better and no problem to occur.
Agreed. Experiencing the same problem. This is a paid application so really expect it to work. Don’t really care that the Android App is outsourced. It’s listed as an add-on on the host site so it needs fixed.
Hi guys, we are working with our Android developer on a new and improved version. Unfortunately it’s not just a small bug to fix – we’re actually overhauling the underlying logic and it’ll take some time to implement (and we’ll take the proper care to QA before releasing to public).
Thanks for your understanding and patience!
Hello! We’re working on our new Android version as fast as we can. As Shawn mentioned, it’s not a small bug to fix and we need to properly develop and test it before it’s released. Thanks for your patience!
Since this last app update from Android Market – I’ve been able to get all my expenses to sync, no worries. Thanks for the fix. However, I can’t get any of the expense images that I’ve shot from the app shelling to my stock android camera to ‘save’ to the record. Also, a semi-transparent toast comes up – after coming pressing ‘save’ in the app to save that expense. Not sure what it’s trying to tell me as their is no text. Any ideas?
Samsung Nexus S (if it helps) Thanks in advance.
Thanks for getting in touch! We have an update for Android that will be out next week sometime once our office reopens. (We’re officially closed until January 3rd.)
If you could clarify, what do you mean by a “semi-transparent toast”? A flash message? If it appears again, can you take a screenshot of it and send it to us at support@harvestapp.com? Thanks!